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Frequently Asked Questions  
   

- When does the 2010 Pool Season open?
- What are the pool opening hours?
- What is the closing policy for bad weather?
- What is the minimum age for children visiting without adults?
- Can I make payments by credit card?
- What is our guest policy?
- How can I obtain a replacement copy of the membership agreement or by-laws?
- Can my nanny or babysitter enter the pool with my children?
- I just moved into the area. How do I get my pool membership?
- I am a pool bond owner but decided not to use the facility this season. Do I still have to pay the annual dues?
 

 

Q: When does the 2010 Pool Season open?
A: On May 29th, 2010 at 11:00am
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Q: What are the pool opening hours?
A: Please click this link to our pool schedule page
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Q: What is the closing policy for bad weather?
A: Generally if temperatures fall below 70 degrees the pool will be closed. In addition guard management at their discretion
     will close the facility in case of poor or hazardous weather conditions such as thunderstorms.
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Q: What is the minimum age for children visiting without adults?
A: Children visiting without adult supervision must be at least 10 years of age. Minimum age for an escort or babysitter
    accompanying younger children is 13 years of age.
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Q: Can I make payments by credit card?
A: YES, we can process your payments through a third party credit card processor. We accept
    Visa, MasterCard, DiscoverCard and American Express. click this link to make credit card payments.
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Q: What is our guest policy?
A:
Guest guidelines are as follows: All Guests must be accompanied by a member at all times. Each bonded member
    family is allotted ten free guest passes per summer. Any additional guests, ages four and older, will be charged $3.00.
    There is a maximum of four (4) guests per day per member. Guest fees may change and will be posted on guard house.

    Guests, who are members with a past due account are NOT allowed at the pool. If Guests become "every day" guests
    we encourage those to purchase memberships so we can keep this generous guest policy.
    Summer members may bring guests subject to the $3 per guest policy, maximum of 4 guests per day per member.
    Children under 4 years of age do not need a guest pass and can visit as guests free of charge.
   

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Q: How can I obtain a copy of the membership agreement or by-laws?
A: You can download a copy of these documents by clicking on the links below:
    Click here to download membership agreement
    Click here to download by-laws

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Q: Can my nanny or babysitter enter the pool with my children?
A: Yes, but you must register the person with us to receive a Nanny pass
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Q: I just moved into the area. How do I get my pool membership?
A: It varies. Often a pool bond is part of the purchase of your home. In this case please call us to
    initiate a pool bond transfer. All past and current assessments must be paid to facilitate the transfer.
    If your home purchase did not include a pool bond you can purchase a membership by
    clicking on this link.

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Q: I am a pool bond owner but decided not to use the facility this season. Do I still have to
    pay the annual dues?

A: Yes. As you are an equity bond owner you are a part owner of the property, regardless if you use
    the facility or not. Just like if you would own a condominium, you are responsible for the annual
    assessments, regardless of how much you use the common property or if you reside there. The payment
    of the annual assessment is NOT optional but mandatory as per the membership agreement and the
    by-laws you bought into.
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  We accept these credit cards for payment  
  Credit Card Merchant Accounts - Accept Credit Cards  

 

                                      South Pointe Swim Club, 2824 Champion Road, Naperville, IL  60564
                             Office Tel: 630-922-7903  Guardhouse Tel: 630-922-7904  FAX: 630-305-7804
                                                          email: info@southpointeswimclub.org

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